Trendabo ("we", "our", or "us") operates the Trendabo website at trendabo.com and the Trendabo mobile application (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully.
1. Information We Collect
We collect the following types of information when you use our Service:
- Personal Identification Information: Name, email address, username, and phone number provided during registration.
- Financial Information: Transaction history, deposit and withdrawal records, and wallet balances. We do not store raw payment card details.
- Order Information: Social media links, service orders, and order history submitted through the platform.
- Device Information: Device type, operating system, app version, IP address, and unique device identifiers.
- Usage Data: Pages visited, features used, session duration, and interaction patterns within the app and website.
- Firebase Cloud Messaging (FCM) Token: Used exclusively to deliver push notifications to your device.
- Crash and Diagnostic Data: Automatically collected via Firebase Crashlytics to help us identify and fix bugs.
2. How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Process your orders and payments
- Send order status updates and service notifications
- Send push notifications about your account activity (you can disable these in device settings)
- Improve app performance and fix bugs via crash analytics
- Prevent fraud and ensure platform security
- Respond to customer support inquiries
- Comply with applicable legal obligations
3. Sharing of Information
We do not sell your personal information. We may share your data only in the following limited circumstances:
- Service Providers: Third-party vendors (e.g., payment processors, SMS providers, email services) that assist us in operating our platform. These parties are bound by data processing agreements.
- Analytics & Advertising Partners: Anonymous usage data and necessary metrics may be shared with our trusted advertising and analytics partners to optimize your digital marketing campaigns.
- Firebase (Google): We use Firebase for analytics, crash reporting, and push notifications. Google's privacy policy applies: policies.google.com/privacy.
- Legal Requirements: We may disclose data if required by law, court order, or government authority.
4. Data Retention
We retain your personal data for as long as your account is active or as needed to provide the Service. You may request account deletion at any time by contacting us (see Section 9). Upon deletion, your personal data will be removed from our active systems within 30 days, subject to legal retention obligations.
5. Data Security
All data transmitted between your device and our servers is encrypted using HTTPS/TLS. Sensitive credentials (passwords) are hashed and never stored in plain text. We implement industry-standard security measures including regular audits and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us immediately and we will delete such information.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we correct inaccurate or incomplete data.
- Deletion: Request that we delete your account and personal data.
- Portability: Request a copy of your data in a structured, machine-readable format.
- Opt-out of notifications: Disable push notifications at any time via your device settings.
To exercise any of these rights, contact us at support@trendabo.com.
8. Cookies & Tracking
Our website uses cookies to maintain your session and improve your browsing experience. You can control cookies through your browser settings. Our mobile app does not use cookies but may use similar device-level identifiers for analytics purposes.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes your acceptance of the revised policy.